Privacy Policy

At Between The Buns (“we”, “our”, “us”), we believe in honesty, transparency, and customer trust — both in how we serve food and how we handle your information.
This policy outlines our commitment to your satisfaction and your privacy when you visit our restaurant, use our website, or place an order online.

1. Refund & Return Policy

1.1 Freshly Made Orders

Every meal at Between The Buns is freshly prepared to order, ensuring the highest quality and freshness in every bite.
For that reason, orders cannot be cancelled or refunded once preparation has started.

If your order has not yet entered preparation, we may approve a cancellation at our discretion.

1.2 Incorrect, Missing, or Unsatisfactory Orders

We want every experience to be a great one.
If there’s an issue with your order — such as missing items, incorrect preparation, or concerns about quality — please contact us within 2 hours of receiving your order.

Depending on the situation, we may offer:

A replacement item
An in-store credit or discount
A full or partial refund (in eligible cases)

Please include:

Your order number
A brief explanation of the issue
A photo, if applicable, to help us assess the concern

We may request proof of purchase before issuing a refund or replacement.

1.3 Delivery Orders

If you ordered through a third-party app (e.g., SkipTheDishes, Uber Eats, DoorDash), please contact their support team directly for delivery issues such as delays, spills, or incorrect items.
They handle these cases under their own policies.

For orders placed directly with Between The Buns, contact us and we’ll review and resolve it promptly.

1.4 Quality Concerns

Our team uses fresh ingredients and precise preparation standards.
If you believe your order did not meet our usual quality, please contact us within 2 hours of receipt so we can address it.
We aim to resolve every concern fairly and quickly.

1.5 Gift Cards & Promotions

Gift cards and promotional vouchers are non-refundable and non-redeemable for cash, unless required by law.
Lost or stolen cards cannot be replaced.
Promotional offers are valid only during their specified time period.

1.6 Refund Processing

If a refund is approved, it will be processed through your original payment method within 5–10 business days.
Your bank or payment provider may require additional time to reflect the refund.

2. Privacy Policy

2.1 Our Commitment

Your privacy matters as much as your meal.
We collect and protect your personal information responsibly to enhance your experience with Between The Buns — whether you’re browsing our site, placing an order, or subscribing to offers.

2.2 Information We Collect

We may collect:

Name, phone number, and email address
Billing or delivery address
Payment details (processed securely through third-party systems)
Order history and preferences
Device, browser, and usage data (to improve our website and services)

2.3 How We Use Your Information

We use your data to:

Process and deliver your orders
Communicate order updates, offers, or promotions (if you opt in)
Improve our website, menu, and customer service
Prevent fraudulent activity and maintain payment security

We never sell or rent your information to third parties.

2.4 Sharing Information

Your information may be shared only with:

Payment processors (to securely process transactions)
Delivery partners (to complete your orders)
Technical service providers (for website hosting and analytics)

Each partner is required to protect your information and use it only for the intended purpose.

2.5 Cookies & Analytics

Our website uses cookies to:

Improve your browsing experience
Analyze site traffic
Remember your preferences

You can adjust cookie settings in your browser at any time. Disabling cookies may affect certain website features.

2.6 Data Security

We employ standard security measures to protect your data from unauthorized access, loss, or misuse.
While we take all reasonable precautions, no system is entirely immune to risk, so we encourage you to use strong passwords and avoid sharing sensitive details via public networks.

2.7 Your Rights

You have the right to:

Access or correct your personal information
Request deletion of your data (where legally applicable)
Opt out of promotional communications

To exercise these rights, please contact us directly.

2.8 Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal requirements, and maintain business records.

2.9 Policy Updates

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements.
The revised version will always be posted here with the updated effective date.